Returns and Exchanges

Each piece of Jack and Betty jewellery is made by hand here on the farm in Leicestershire, which means you should get exactly what you are expecting, but, if for any reason you are unhappy with your item, please contact us immediately by emailing hello@jackandbetty.com (This must be done within 14 days of receiving your jewellery). 

Please email us a photo showing the problem.

We will accept items that have not been worn or damaged in anyway.

The item must be in its original packaging.

The buyer is responsible for cost of return shipping.

Due to hygiene reasons, we cannot accept exchanges or returns for any earrings. 

Items that have been personalised cannot be returned.

The cost of returning the goods is the responsibility of the buyer. Delivery costs are non-refundable.

Please download and print the Return Form and send to us with your item.

You may also wish to keep a copy for your record.

We recommend that you use a secure, trackable method and insure the item as we cannot be responsible for loss in transit. Please also retain proof of posting.